Privacy Policy

1. Introduction

MartXpress is committed to protecting your privacy and ensuring that your personal information is collected, used, and shared responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, mobile apps, and services.

2. What Information We Collect

We collect the following types of personal information:

a. Personal Identification Information

• Full Name
• Email Address
• Phone Number
• Delivery/Billing Address
• ID or business registration number (for vendors)

b. Account & Transactional Data

• Login credentials (encrypted)
• Purchase history
• Payment confirmations (no card details are stored)
• Vendor sales data

c. Device and Usage Information

• IP Address
• Browser type and version
• Pages visited and actions taken on our site

d. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences
• Improve user experience
• Track usage for analytics
• Offer personalized promotions

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Register you as a buyer or seller
• Send order updates and important notices
• Enable customer support and dispute resolution
• Prevent fraud or abuse of our services
• Improve our platform and user experience
• Comply with legal or regulatory obligations

4. Who We Share Your Data With

We may share limited information with:

• Logistics partners (for order delivery)
• Payment processors (secure transactions)
• Service providers (e.g., email platforms, marketing tools)
• Legal authorities if required by law

We never sell or rent your data to third parties.

5. Data Security

We implement strong security measures including:

• SSL encryption
• Two-factor authentication (2FA)
• Secure servers with access controls
• Regular security audits and updates

6. Your Rights Under POPIA

As a South African citizen, you have the right to:

• Access and review your personal information
• Correct inaccurate or outdated data
• Object to data processing in some circumstances
• Request deletion of your account and related data
• Lodge a complaint with the Information Regulator of South Africa

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

• For account operation and legal compliance
• Or until you request deletion, subject to legal limitations

8. Children’s Privacy

MartXpress is not intended for use by children under the age of 18 without parental or legal guardian consent. We do not knowingly collect data from minors.

9. Updates to This Policy

This policy may be updated from time to time. We will notify users via email or site announcement of any major changes.

MartXpress is incorporated under Shingose Group. For Universal Privacy Policy, Visit Shingose Privacy Policy